FAQs

Packaging

How do you ensure the safety and integrity of fragile items?

Our highly trained and experienced staff take utmost care in handling, packaging, and sending out your products. We understand the cost implications of damaged goods and strive to minimise this risk by using appropriate packaging materials and techniques.

How does the CAD Service improve the design process?

Our advanced CAD services play a crucial role in visualising and bringing your specific packaging and labelling needs to life. This technology smoothens the design process, allowing for precise and accurate representations of the final product before it's produced.

Can you create packaging for any type of product?

Yes, our expertise covers a wide range of products. Whether you need packaging for retail, promotional items, or unique creative products, we can design packaging that suits your requirements and makes your product stand out.

Fulfilment

Is insurance provided for goods?

For information on insurance coverage for goods in transit or in our warehouse, please consult with our team directly.

Where is your fulfilment centre located?

Our fulfilment centre is located at Unit 10, Hikers Way, Crendon Industrial Park, Long Crendon, Buckinghamshire, HP18 9RW.

How long does it take for orders to start shipping?

The shipping process is efficient and timely. For precise timeframes, contact us with the specifics of your order, and we'll provide an accurate estimate.

Are there minimum charges or order volumes for fulfilment services?

We offer flexible solutions tailored to your business requirements. For details on minimum charges or order volumes, please reach out to our team.

Amazon Fulfilment

What Does FBA Mean?

FBA stands for Fulfilment by Amazon.

It is a service where Amazon takes care of storage, packaging, and shipping for sellers.

Sellers send their products to Amazon’s fulfilment centres, and Amazon handles the rest, including customer service and returns.

Complete Packaging supports Amazon sellers by ensuring their products meet Amazon’s requirements, managing inventory, performing quality checks and handling shipping allowing sellers to focus on growing their business.v

How do I load inventory to your system?

Our inventory management system Mintsoft is very quick and easy to use. When you come on board with us, you’ll be given a login to your very own portal. From there you can upload inventory and check anything on your profile in seconds.

What parcel delivery companies do you use?

We only use highly regarded courier companies here at Complete Packaging, Royal Mail, DPD & FedEx being our key partners.

Is there a minimum order limit?

No order limit here at Complete Packaging!

Do you share my information with any third parties?

No, we have very strict GDPR policies in place protecting all of our customers’ data

How can I ship my goods to your warehouse?

Simply put us in touch with your shipping agent or courier company, then we can do the rest, such as receiving the stock, and booking it into our warehouse ready for when it’s needed.

Should I use FBM or FBA?

FBA & FBM suits different businesses, there are so many variables which could point you in one direction over the other. Speak to one of our experts to find our which one is best suited to you and how Complete Packaging can be part of making the process cheaper and easier for you.

How much does FBA cost?

No two FBA sellers pay the same with Complete Packaging. Our sales team will quickly be able to outline all related costs relevant to your business, however it will likely be less than you imagine though.

How do I sign up?

It all starts will a quick chat with our sales team. Once they understand what it is you need, they can send all relevant costs over and you’ll be on your way.

Does your FBM service handle returns?

Yes we can handle a wide range of returns from FBA & FBM. We handle the return in any way you’d like, including inspecting the items, taking photos & reporting damage where necessary, as well as quarantining goods when they are not fit for re sale.

Do I have to pay a referral fee when using FBM?

Whether you are selling the item FBM or FBA, you still pay the referral fee. With FBM the referral fee is the percentage of the combined item price plus the shipping amount you are charging.

How do I load inventory to your system?

Our inventory management system Mintsoft is very quick and easy to use. When you come on board with us, you’ll be given a login to your very own portal. From there you can upload inventory and check anything on your profile in seconds.

What parcel delivery companies do you use?

We only use highly regarded courier companies here at Complete Packaging, Royal Mail, DPD & FedEx being our key partners.

Is there a minimum order limit?

No order limit here at Complete Packaging!

Do you share my information with any third parties?

No, we have very strict GDPR policies in place protecting all of our customers’ data

How can I ship my goods to your warehouse?

Simply put us in touch with your shipping agent or courier company, then we can do the rest, such as receiving the stock, and booking it into our warehouse ready for when it’s needed.

Should I use FBM or FBA?

FBA & FBM suits different businesses, there are so many variables which could point you in one direction over the other. Speak to one of our experts to find our which one is best suited to you and how Complete Packaging can be part of making the process cheaper and easier for you.

How do I sign up?

It all starts will a quick chat with our sales team. Once they understand what it is you need, they can send all relevant costs over and you’ll be on your way.

Fulfilment For Startups

My orders fluctuate over seasons, is this a problem?

Absolutely not. In fact, this is exactly why you should think about using fulfilment services as they offer the flexibility required in order to manage this without too many additional costs.

Is my business too small for fulfilment services?

The short answer to this is no! Get in touch with us today to see how we might be able to help, regardless of the size of your business.

Are returns included in fulfilment services?

Yes! And actually they are a very important part of the process. Ensuring that your customers are satisfied continues right up to the return process and it is vital that any returns are processed quickly and efficiently to keep your customers happy.

Can I keep track of my stock using a 3PL?

Part of the responsibility of a 3PL or fulfilment services is to ensure that your inventory is managed accurately and efficiently, this involves making sure you know what you need to know and quickly. Depending on the set up of your services, you are able to keep track in a variety of ways.

When should you outsource fulfilment?

There's no standard moment for outsourcing order fulfilment, but if your delivery standards are slipping, your costs are rising or you're in the process of scaling-up your business, it could be the right time.

Sometimes, you just need to have a conversation with a professional, and we’re always happy to chat so do get in touch. We help many startups flourish and actually offer a bespoke startup package.

What do fulfilment services cost?

The cost of fulfilment services depends on the business and its needs. Here at Complete Packaging & Fulfilment we offer a bespoke service, tailored to you and your business so it is impossible to give a standardised answer to this. However, rest assured that outsourcing your fulfilment saves you money in the long run.

What is third party logistics? | What is a 3PL?

A third party logistics provider is a company that provides fulfilment services. They receive, pick, pack, and deliver orders on behalf of a company. They are various different roles a 3PL can play in a company’s fulfilment process, from packaging to delivery and returns.

What are order fulfilment services?

Fulfilment services are often provided by third parties that prepare and ship your orders for you. They do everything from receiving and processing the order to organising delivery and returns, they do the order fulfilment for you.

How do you support startups in scaling their businesses?

Through our mentorship program, expert consultation, and scalable fulfilment solutions, we provide the support and infrastructure startups need to efficiently scale their operations and reach new markets.

Is there a minimum order volume requirement for startups to use your fulfilment services?

We understand that startups vary in size and order volume, so we offer solutions that accommodate businesses at different stages, with no strict minimum order requirements.

How does the free storage offer work?

We provide free storage for your products for an agreed amount of time, allowing you to save on overhead costs as you establish your startup.

What makes your fulfilment services ideal for my startup?

Our warehouse fulfilment for startups service is designed for new businesses, offering flexible, scalable solutions that grow with as you do.

We provide free storage, packaging design, and expert consultation to help you navigate through the early stages of business growth.

Ecommerce

Can you integrate my ecommerce website into your fulfilment systems?

Yes, our technology allows for seamless integration of your ecommerce website into our fulfilment systems, facilitating easy coordination and management of your online business.

Do you offer inventory control as part of your ecommerce fulfilment services?

Yes, we provide meticulous inventory control.

This allows you to adjust your business strategies based on accurate and up-to-date inventory data.

Can I use my own branded packaging for shipping products?

Absolutely!

We offer comprehensive packaging services to ensure your products are shipped in packaging that aligns with your brand.

Our team can assist you in selecting the right packaging for your products.

Distribution

How quickly can you process and distribute orders?

Our standard processing time for orders is within 24 hours of receipt.

However, shipping times may vary based on the destination and shipping method chosen.

We work diligently to ensure that all orders are dispatched promptly, aiming for the fastest possible delivery to meet your and your customers' expectations.

Can you handle product returns, and how do you process them?

Yes, we manage product returns as part of our fulfilment services.

Returns are processed according to your guidelines—inspecting items for damage, restocking undamaged goods, and managing exchanges or refunds.

Our system also provides insights into return patterns, helping you address any underlying issues.

Are there any restrictions on the types of goods you can distribute?

Yes, while we strive to accommodate a wide range of products, there are certain restrictions based on safety, legality, and logistical factors.

We cannot handle:

- Hazardous materials that require special handling or transportation licenses, such as flammable liquids, corrosive substances, or toxic chemicals.
- Perishable goods that need refrigeration or freezing, unless specifically arranged for in our specialised logistics solutions.
- Illegal items or goods prohibited by law in the country of origin, transit, or destination.
- Oversized or extremely heavy items that exceed our handling and transportation capabilities.
- Live animals or endangered species protected by international regulations.

How can I get started?

Simply give us a call at 01491 832 222 or get in touch via our contact form, and we’ll be in touch to discuss your distribution needs.

How do you handle the distribution of fragile or perishable items?

We have specialised procedures and equipment to ensure the safe and efficient distribution of fragile or perishable items.

Contact us for more details.

Do you offer international distribution services?

Absolutely! We provide global distribution services, navigating through the complexities of international shipping to ensure a smooth process for all clients.

Is there a minimum volume of products required to use your distribution services?

We offer flexible solutions for businesses of all sizes.

Whether you have a small or large volume of products, we can tailor our distribution services to meet your needs.

Warehousing & Storage

How quickly can you process and distribute orders?

Our standard processing time for orders is within 24 hours of receipt.

However, shipping times may vary based on the destination and shipping method chosen.

We work diligently to ensure that all orders are dispatched promptly, aiming for the fastest possible delivery to meet your and your customers' expectations.

Can you handle product returns, and how do you process them?

Yes, we manage product returns as part of our fulfilment services.

Returns are processed according to your guidelines—inspecting items for damage, restocking undamaged goods, and managing exchanges or refunds.

Our system also provides insights into return patterns, helping you address any underlying issues.

Are there any restrictions on the types of goods you can distribute?

Yes, while we strive to accommodate a wide range of products, there are certain restrictions based on safety, legality, and logistical factors.

We cannot handle:

- Hazardous materials that require special handling or transportation licenses, such as flammable liquids, corrosive substances, or toxic chemicals.
- Perishable goods that need refrigeration or freezing, unless specifically arranged for in our specialised logistics solutions.
- Illegal items or goods prohibited by law in the country of origin, transit, or destination.
- Oversized or extremely heavy items that exceed our handling and transportation capabilities.
- Live animals or endangered species protected by international regulations.

How can I get started?

Simply give us a call at 01491 832 222 or get in touch via our contact form, and we’ll be in touch to discuss your distribution needs.

How do you handle the distribution of fragile or perishable items?

We have specialised procedures and equipment to ensure the safe and efficient distribution of fragile or perishable items.

Contact us for more details.

Do you offer international distribution services?

Absolutely! We provide global distribution services, navigating through the complexities of international shipping to ensure a smooth process for all clients.

Is there a minimum volume of products required to use your distribution services?

We offer flexible solutions for businesses of all sizes.

Whether you have a small or large volume of products, we can tailor our distribution services to meet your needs.

Want to discuss your business or project?

Get in touch.